Develop new AI tools to support doctors

On March 13, Saleforce - an American software company providing cloud-based customer relationship management tools - announced new data and artificial intelligence (AI) solutions for customers. medical staff, which can help reduce heavy administrative workloads.

This tool helps doctors schedule appointments, summarize patient information, and send referrals. (Illustration).

The first tool is 'Einstein Copilot: Health Actions', which helps doctors make appointments, summarize patient information and send referrals. Salesforce says doctors can use the tool to manage medical records, including details like prescription medications, clinical service requests, diagnoses and tests. With AI summaries, doctors will no longer have to waste time looking up all of this content separately.

Next to it is the Assessment Generation tool , which allows digitizing health assessments without having to manually enter or code them.

Both features are built on the company's Einstein 1 platform, which healthcare organizations can use to integrate medical data from disparate sources such as insurance claims systems and records. electronic health records.

Laborious administrative tasks such as filing paperwork are a big problem for medical staff. According to a recent survey by Athenahealth, this is one of the leading causes of burnout among physicians. More than 90% of doctors said they felt burned out 'often' and 64% of doctors said they felt overwhelmed by administrative demands.

Clerical workloads are often complex because healthcare data is stored in many different databases and formats, making it difficult and time-consuming for physicians to track down needed information. . As a result, unifying data across healthcare systems is opening up more and more opportunities for technology companies like Google, Amazon Web Services, and Salesforce.

Salesforce said the Assessment Generation tool will be widely available this summer and the 'Einstein Copilot: Health Actions' tool will be available later this year.