How to handle when stolen and lost luggage at the airport

What do you need to do when checked baggage is stolen or "not winged"?

Things to know when stolen and lost luggage at the airport

Recently, the situation of passengers losing checked baggage or losing a lot of valuable belongings in suitcases occurred quite a lot and became a concern of many air travelers.

Luggage has signs of being stolen.

Most recently is the case of a passenger airline VietJet Air flying from Thailand to Noi Bai airport (Hanoi) pressing when suitcases are locked, tape stick carefully but still unleashed.

When you have such a situation, what you need to do and who will have the authority to resolve your questions. The following article will partly help you answer that question.

There is a fact that you may be at risk with checked baggage and this also happens in many other airports around the world.

Normally when flying, passengers carrying checked baggage will come to the check-in counter . Here, the company's staff will receive. Baggage started through security screening conducted by airport staff, then the loading and unloading stage will be provided so that unloading staff can transfer to the plane.

When the plane lands, the baggage is transferred from the plane to the truck and into the conveyor area returned to the passenger. These steps are entirely handled by airport personnel.

In addition, hundreds of cameras with a continuous operating center will ensure that there are no loopholes, enabling the crook to steal.

The baggage is broken, peeling tape . is possible because during transport , luggage may be caught or entangled in the conveyor belt.

However, the deliberate unlocking and loss of furniture in the suitcase is not yet happening and this makes many people extremely frustrated.

In this case, you can only detect it after you receive the baggage from the conveyor belt or when you arrive. Therefore, when discovering the outside of the baggage but has lost some items inside, or there is a sign of suitcase picking up, you need to immediately report to the lost luggage department to report on the signs Unusual effects of luggage such as the need to re-weigh luggage, check around luggage when receiving and declaring lost property properties .

After that, the airline transports with the security agency determine where the goods are lost, the extent of the damage to be addressed, such as finding or compensating passengers.

In case of lost luggage, lost luggage in luggage if it does not prove the actual value of luggage , airlines (including Vietnam Airlines) will apply a common framework to limit the compensation for passengers guest.

The compensation limit will be 20 USD (about 430,000 VND) for 1kg of lost or maximum baggage of 1,810 USD (about 39 million VND) for a person who has proof of damage.

International Air Association IATA said, there are 98.2% of luggage to go with guests according to plan. Cases of misplacement or mishandling of regulations are returned to guests within 48 hours.

However, in the charter of the airline are all stated, for international transport, electronic equipment (laptop, camera, camcorder, music player, MP3, phone .) , fragile, perishable items, money, jewelry, keys, passports, identification, business . cannot be transported in consignment form.

Several ways to prevent theft of luggage:

1. Use hard suitcases with underground locks at the edges instead of normal zippers. If you want to get things inside the crooks, you will have to break the lock, then the suitcase will not be closed.
2. If you use a normal suitcase, you should use wrap and tape to seal the suitcase . With this method, it will take a long time if the crook wants to hang in your suitcase.
3. With consignment boxes also use the method of covering and wrapping the tape to cover the entire container , along with the specific name, address and phone number.