AVG antivirus software

The update of the malware identification database released late last week made the AVG antivirus software mistakenly destroy the important files of Windows XP that made the PC stand dead.

AVG Technologies said it was an update released last Saturday (November 8). After conducting the update, AVG Antivirus users constantly receive warnings of 'user32.dll' as a dangerous Trojan.

An AVG Antivirus user said that if he selected HEAL or QUARANTINE, it would be considered that the PC was dead completely. The operating system could not boot as usual, but instead was a blue screen of death that said Windows XP could not be found winsvr error c0000135.

A spokesman for the company said only AVG Antivirus 8.0 and 7.5 users in Dutch, French, Italian, Portuguese and Spanish versions were affected by the faulty update this time.

On the AVG Technologies help website, there are also complete instructions to help users use the Windows XP Recovery Console to disable some AVG Antivirus services and restore the files that have been lost.

For users who do not have a Windows XP installation disc, it is possible to use a small bug fix application that has been released by AVG. However, this application is only applicable for AVG Antivirus version 8.0. Developers pledged to release the same application soon for version 7.5.

In addition, AVG Technologies has also released a database update to identify malicious code. However, this solution can only be applied to users who have installed an error-prone update but can still restart the PC normally.

'Users should contact the vendor that sold the license to use AVG or a friend to get the necessary information as well as the bug fix application we have released,' said AVG Technologies spokesman.