Handling errors that occur when trying to install Office 2007 from a CD or DVD

This article will show you how to handle possible problems when trying to install 2007 Microsoft Office programs from a program CD or DVD.

To complete the error handling steps in this article, you may need one or more of the following tools:

1. A computer is equipped with more than one CD or DVD drive
2. Has the right to use another computer
3. A third-party device used to clean CDs and DVDs.
4. A third-party device to clean the readers of the CD and DVD drives on your computer.

This article is for beginners to use computers. Therefore, even for those who only know a little bit about computers, it is easy to follow the following steps.

Method 1: Look carefully and remember to clean the CD

Look carefully at the shiny side (data container side) of the DVD or program CD to see if it is clean and make sure it has no scratches or holes.

Many third-party companies sell equipment that allows cleaning of CDs and DVDs. If you have such a device, follow the instructions provided in the instructions that came with the device to be able to clean the 2007 Office program CDs and DVDs.

If the computer still cannot read the CD or DVD after you have cleaned it, follow method 2.

Method 2: Install Office using a second CD or DVD drive

If your computer has a second CD or DVD drive, try installing Office on that drive. If you can install Office on this drive, your first CD or DVD drive may not be able to read the program disk.

If Office still cannot be installed with the second drive, follow the method 3.

Method 3: Check if the CD or DVD is damaged

To perform this test, use one or both of the following methods

Method 1: Try installing Office on another computer using the same CD or DVD

Follow these steps:

1. The second computer that you use is the machine that has not installed Office 2007

2. Insert the CD or DVD into the CD or DVD drive.

3. The installation of Office will automatically run. Follow the steps to install Office on your device.

If you can install this Office disc on another computer, you may not be able to read the CD or DVD drive on your first computer. Continue to use error handling methods in this article to resolve possible problems with the CD or DVD drive on the original computer. If you use all of the methods in the article and still don't solve the problem, think about contacting the technical party or the service provider's warranty that provided the CD or DVD drive for your computer. .

If you cannot install this Office disc on another computer, your CD or DVD may fail. Follow the second method.

Method 2: Copy the CD or DVD Office to another computer

To do this, follow these steps corresponding to each version of Windows running on the machine.

Windows Vista

Step 1: Create a test run folder

1. Click the Start button, select Documents

2. On the Organize menu, select New Folder .

3. Enter the folder name you just created as Office Test

4. Close the Windows Explorer window

Step 2: Insert the Office CD or DVD

1. Insert the CD or DVD Office into the CD or DVD reader on the device

2. Click Open folder to view files

Step 3: Copy files from the disk

1. Click Start , select Computer .

2. Double-click the CD or DVD drive

3. On the Organize menu, click Select All and then select Copy

4. Close the Windows Explorer window

Step 4: Paste the copied files to the hard drive

1. Click Start , select Documents

2. Open the Office Test folder

3. On the Organize menu, select Paste .

Microsoft Windows XP

Step 1: Create a test folder

1. Click Start, select My Documents

2. On the File menu, select New Folder.

3. Enter the folder name as Office Test

4. Close the Windows Explorer window

Step 2: Insert the Office CD or DVD

1. Insert the CD or DVD Office into the CD or DVD drive

2. Click Cancel to close the Office installation program automatically

3. Click Yes to confirm that you want to finish installing Office.

Step 3: Copy files from CD or DVD

1. Click Start , select My Computer

2. Double-click the CD or DVD drive

3. On the Edit menu select Select All and then select Copy .

4. Close Windows Explorer

Step 4: Paste (Paste) the copied files into the hard drive

1. Click Start , select My Documents .

2. Open the Office Test folder

3. On the Edit menu, click Paste .

Method 4: Determine whether the CD or DVD drive has been received by Windows and then try viewing a data folder on the disk

Windows Vista

1. Insert a CD or DVD data disc into the CD or DVD drive.

Important : A data disc is any CD or DVD that contains files, folders or programs. Do not use Office discs, music CDs or DVDs.

2. Click Start , select Computer .

3. If the CD or DVD data disc is received, the disk name will be displayed at the CD or DVD drive name itself

4. Double-click the CD or DVD icon

5. Find and open a folder on the inserted data disk.

Windows XP

1. Insert the CD or DVD data disc into the CD or DVD drive

Important: A data disc is any CD or DVD that contains files, folders or programs. Do not use Office discs, music CDs or DVDs.

2. Click Start > All Programs > Accessories > Windows Explorer .

3. In the Folders section, click My Computer .

4. If the CD or DVD data disc is received, the disk name will be displayed at the CD or DVD drive name itself

5. In the Folders section, click on the CD or DVD drive icon under My Computer

6. Find and open a folder on a data CD or DVD

If you can view the contents of the folder on the disk, Windows has already received the CD or DVD drive.

If you cannot view the content in the directory or if Windows does not accept the CD or DVD drive, follow the method 5.

Method 5: Install the latest Windows update version

Depending on whether you are using Windows Vista or Windows XP, update to the latest version with the automatic or manual update tool.

After updating the operating system, try reinstalling Office 2007 programs. If you still can't install, continue with method 6.

Method 6: Perform hard disk maintenance

Step 1: Scan the drive error

Sometimes the errors on the computer hard drive can also prevent the installation of your Office 2007 program. To determine if the hard drive has errors, follow these steps depending on the version of Windows you are using.

Windows Vista

1. Close all open programs on the device

2. Click Start to select Computer .

3. Right-click the hard drive on which you are trying to install the Office program

4. Select Properties , then select the Tools tab

5. In Error-checking section , click Check Now .

6. Check the box Automatically fix system errors file

7. Select option Scan for and attempt recovery of sectors bad

8. Click Start

Note : During error scanning, you may encounter the following error:

Tập tin đĩa không thể thực hiện vì kiểm tra đĩa cần dùng truy cập của một tập tin Windows trên đĩa. Những tập tin có thể được truy cập bởi khởi động Windows. Bạn có muốn đặt kiểm tra đĩa này để tiếp tục thời gian tiếp tục bạn khởi động máy tính?
(Testing may not be possible because the disk checking utility should have access to a few Windows files on the drive. These files can be accessed through restarting Windows. You want to schedule it. Check the drive at the next time when restarting the machine?)

If you receive this message, please do the following:

1. Click Yes

2. Go to Start , click on the arrow next to the Lock button, select Restart .

Windows XP

1. Click Start , select My Computer .

2. Right-click the hard drive on which you are trying to install Office 2007, then select Properties .

3. On the Tools tab, click Check Now under Error-checking .

4. Check the section Automatically fix the system errors file

5. Select the section Scan for and attempt recovery of sectors bad

6. Click Start .

Note : During error scanning, you may encounter the following error:

Tập tin đĩa không thể thực hiện vì kiểm tra đĩa cần dùng truy cập của một tập tin Windows trên đĩa. Những tập tin có thể được truy cập bởi khởi động Windows. Bạn có muốn đặt kiểm tra đĩa này để tiếp tục thời gian tiếp tục bạn khởi động cơ sở dữ liệu?
(Testing may not be possible because the disk checking utility should have access to a few Windows files on the drive. These files can be accessed through restarting Windows. You want to schedule it. Check the drive at the next time when restarting the machine?)

If you receive this message, please do the following:

1. Click Yes

2. Go to Start , select Shut Down .

3. In the What do you want the computer to do list , click Restart and then click OK .

The computer will restart and then scan the drive error.

Step 2: Defragment the hard drive

When a program is installed on a computer, program files can be stored in many non-contiguous locations on the drive. This is called 'fragmentation'. If the hard drive is heavily fragmented, you may not be able to install the 2007 Office program.

Disk Defragmenter tool is used to improve the speed of computer performance by reorganizing hard drive files onto adjacent blocks. When the Disk Defragmenter tool finishes defragmenting files on your hard drive, many of your programs may run faster.

To defragment the hard drive, follow these steps depending on the version of Windows running.

Windows Vista

To resolve this issue, follow the steps below in the appropriate section.

Computer with Internet connection

See the ' Improve performance by defragmenting the hard disk ' section on the Windows Online Help and Support website at:

http://windowshelp.microsoft.com/Windows/en-US/Help/6065f372-90dd-44cd-bc8d-c89d17f0fdfd1033.mspx

Computer is not connected to the Internet

See the 'Improve performance by defragmenting the hard disk' section in Windows Support and Support on your computer by following these steps.

1. Click Start , select Help and Support .

2. In the Search Help box or in the Search online Help section , enter Improve performance by defragmenting the hard disk , then click Search Help .

3. In the list of topics found, click Improve performance by defragmenting the hard disk .

4. Click on the link that describes the most detailed problem you have.

5. After each issue are suggestions for handling errors you encounter.

Windows XP

1. Click Start , select All Programs .

2. Select Accessories > System Tools and select Disk Defragmenter .

3. Select the hard drive you are trying to install the Office program, and then click Defragment .

After you have completed the maintenance process of your computer hard drive, try installing the 2007 Office program again. If it still can't be installed, continue with Method 7

Method 7: Start Windows XP without running unnecessary programs in the background

Note : This method only applies to computers running Windows XP. If you are running Windows Vista, continue with method 8.

See the article 'Performing clean boot in Windows XP' for details on running unnecessary programs on your computer.

After Windows XP has been started in 'clean' boot mode, try installing Office 2007. If you still can't install it, continue with method 8.

Method 8: Contact the manufacturer or provide your computer to get the latest software update for the CD or DVD drive

Your CD or DVD drive may require an invited firmware update to be able to read the Office 2007 CD or DVD. Please contact the manufacturer or provide the CD or DVD drive on the device to get the update for what kind of device you are using.

Replace an error CD or DVD

If your CD or DVD address fails, consider changing the CD or DVD.

If you have just purchased the program disc within 30 days, you can exchange it for another CD or DVD at the same store. Contact the spawning address with more information about this change.