Microsoft introduced virtual customer support service

Microsoft claims to have reached an agreement to acquire the private Colloquis virtual customer service technology support company.

Microsoft spokesman said all 36 existing Colloquis employees will continue to work for the company. However, the spokesperson refuses to disclose information regarding the financial terms of the sale.

Source: csuchico Technology of the Colloquis allows the construction of 'virtual customer support staff', responding directly to all customer questions via the Internet. The Colloquis Automated Service Agent service system has been deployed in various companies such as Cingular, Comcast, Cox, Time Warner .

Microsoft said the Colloquis Automated Service Agent customer support system can receive questions and respond directly to customers via instant messages. For users, everything happens as if they are being asked and answered directly with the service provider's support staff. But that fact is a 'virtual employee'.

The world's No. 1 software company said it has a plan to apply the Colloquis technology to build its Windows Live Service Agent service for customers. Microsoft will deploy this new service application to help customers use the first Xbox product line.

' With Windows Live Service Agents service, businesses can simplify providing information to customers, overcome arising problems, minimize support costs and improve customer satisfaction. , 'Said Microsoft Vice President Maria Martinez.

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