Administrative reform via the Internet in Hanoi: Not close to the people

Invested to build more than ten billion dong to become an 'online administrative portal' to provide public services to Hanoi people. However, after three years of operation, Hanoi electronic communication portal ( www.hanoi.gov.vn ) is just a website and still a narrow door for people and businesses .

'Cool' information

According to statistics of the Hanoi Information and Communication Technology Development Project Management Board (Hanoi electronic communication gateway unit), after four years of operation, there are more than 800,000 visits to the communication portal. electronic Hanoi. ' It is a very low number, showing that the operational efficiency is low and not very convincing compared to the target set when building the electronic communication portal in Hanoi ' - Mr. Nguyen Manh Dung, Director of the Department of Post - Hanoi telecommunications, the managing unit of Hanoi electronic communication portal, said.

According to the project, Hanoi electronic communication portal is an 'online administrative portal' that people, businesses . here will be provided with information about the government, guided administrative procedures, at the same time being provided with public services such as business registration assistance; inquiry service, online consulting; Community services . However, most of these 'dishes' have been 'cold'. Currently, access to the Hanoi electronic communication portal, people only find information that is searchable, such as introduction of city government, introduction to Hanoi, information about units and information. planning information, searching legal documents .

Mr. Dung said: ' The strong point of electronic communication portal is the completion of 40 component websites of departments and agencies that when accessing here, people and businesses can meet information and provide public services. '. However, when accessing the component pages of these departments and agencies, we all receive hard and tedious information such as introduction of functions, tasks, departments . As soon as the information brought Updated features such as publicizing new documents, working schedules, news activities . of the units are also slow, slow. At the component pages of the Department of Justice, the Department of Culture and Information, the Department of Agriculture and Rural Development . updated the activities, reports and plans of these sectors since 2004.

Wait until when?

According to statistics, Hanoi electronic communication portal has received 1,818 questions, answered 688 questions (37%). Many units received hundreds of questions from people but did not answer any questions such as: Department of Planning - Architecture received 149 questions, Department of Planning and Investment received 133 questions about business registration procedures business .

The roadmap to build an electronic communication portal in Hanoi is entering phase II, ie moving from a governmental phase of providing one-way information to an interactive phase with people and businesses. Implementing this roadmap, Hanoi electronic communication portal has implemented a remarkable item of 'FAQs and online services'. Accordingly, when accessing this service, people and enterprises will be instructed in detail by Hanoi departments and agencies on administrative procedures in each area. Although attractive, but so far the 'FAQs and online services' section has received very few questions from people and businesses and most of these questions often do not respond.

To demonstrate this, we send dozens of questions to Hanoi's departments and agencies to the electronic communication portal in Hanoi, after more than a week of waiting we only get the answer. review and answer. Please wait and check back later '.

Mr. Dung also acknowledged the unattractive and ineffective nature of the Hanoi electronic communication portal. Explaining this, Mr. Dung said that Hanoi's electronic communication portal wants to develop to a level that is a true 'online administrative portal' of people who need to develop in many aspects including people and facilities. quality, technology, administrative reform and intellectual level.

Mr. Dung also said: 'In the near future, the Hanoi Post and Telecommunications Department will return the electronic communication portal to the Hanoi People's Committee for management because the Department of Post and Telecommunications can only intervene by technique to enter the gate. online administration but can't operate it . '

PHU PHU