Computer Associates (CA) has introduced Identity Manager, a technology to manage identity and user rights acquired from Netegrity (USA), to recover forgotten passwords on the desktop.

Password recovery technology images 1 One of CA Identity Manager's functions is the "self-service" password management capability. If you forget your password, the user can re-enter the new password as long as they remember the answer to a secret question. This method is based on the GINA graphics recognition and authentication technology integrated in Windows.

CA estimates that every 5 calls to the IT support office currently have a request for password recovery. Recent Burton (US) research also shows that on average, each person spends about $ 25 - $ 50 on support calls, so businesses will save significantly if they can reduce the volume call volume.

CA Identity Manager, using the company's integrated platform to simplify security management on a large scale, was presented at the CA World conference held in Las Vegas on November 16.