ADSL broadband Internet: Selling services ... on paper

Around the end of October 2006, Ms. M. (Hiep Binh Chanh, Thu Duc, Ho Chi Minh City) wanted to install ADSL broadband Internet for her family. Ms. M. chose the service of FPT Telecom Joint Stock Company (FPT Telecom).

Just a phone call, the company immediately accepted the invitation and came to the house to collect 'contract' over 1.3 million dong, not forgetting the promise 'to install within three days to a week'.

Three days later, Mrs. M. called the company to ask if the staff here answered 'not yet finished surveying' and made an appointment a week later. A week later, the company again begged and . promised.

Losing patience, Ms. M. did not agree to install the service anymore and asked FPT Telecom to return the money. After submitting the receipt with the request to cancel the contract, refunding the money, Ms. M. was pointed to the second floor, the staff on the second floor pointed to the first floor, the staff on the first floor pointed to the ground floor. Just like that, Mrs. M. must run up and down dozens of times to meet that person. Finally, frustrated, quarreling, loud and losing the whole afternoon, Mrs. M. received money back.

Similar to Mrs. M., Ms. T. (district 12, HCMC) took a whole month to regain money. Ms. T. said that after paying money to FPT Company, this unit made 10 days for her appointment, and then did not install the service after twenty days. She asked if her home area had no cables.

According to the leader of FPT Telecom Joint Stock Company, the company's process is that after receiving the request of the customer, the company staff will receive the money and then go to survey the customer area to use. service to see if the cable or equipment is satisfactory. If qualified, FPT will inform customers. If agreed, the customer installs. Maximum survey and installation time is only seven days.

NAM HUNG