IT goods carry away repairs and warranties of

The demand for high-tech goods to serve life is increasing, but consumer understanding of internal devices is often poor. This creates opportunities for shops to trade, repair "snatches" of new swaps to be old or damaged.

Nguyen Minh Phuong, a student of the University of Foreign Languages, Hanoi National University, had to cry badly when carrying a Samsung phone to fix the keyboard. Due to the fear of not finding the warranty card to forget somewhere, Phuong brought it straight to another phone store. The A800, after being repaired and brought back to use for 3 days, is bad, the screen is not dark. Fire, Phuong found the warranty card to give the phone "emergency" and as a result: the LCD screen was swapped with "Ship" goods, the cable was broken, the battery was replaced.

The computer has been used for 4 years by Kiet, an alumnus of Ho Chi Minh City University of Natural Sciences, to become unbearable. Thinking that the mainboard has a problem, Kiệt brings to the company a warranty GigaByte warranty but when brought back, the old situation still occurs. The second time did not bring results either. Kiệt decided to bring the device including the case: 1.6 GHz CPU, 256 MB RAM, 32 MB VGA Card and 40 GB hard drive "choose to send the machine" at a reputable PC hospital in HCM City "to treat". A week later, this place called to inform the computer that it was badly damaged, unable to fix it and asked the visitor to "get" back.

Picture for illustration purposes only.( Photo: TNO )

Carefully calculated, Kiệt checked the device and found that 256 MB of RAM turned into 128 MB. It takes a lot of time for this place to find the wrong "wrong" parts to another machine. But the results are not as good, "miserable" must accept strange RAM. Deciding to return to GigaByte again, Kiet was "stunned" by the general test result that the mainboard was burned, RAM was damaged, CPU was . struck by lightning. " I believe in advertising to lose everything, how to have evidence to sue them when I have no receipt for the configuration of the machine between the repair and the customer, " Kiet said bitterly.

According to some people in the "profession", the hardware of the machine is "delicious". If you meet "chicken" guests, the 80 GB hard drive will be replaced by 40 GB, and 40 GB will "downgrade" to 20 GB; 512 MB RAM will be replaced by 256 MB. ' One day making a few' children 'is earned ', Long - a computer technician of a computer company - "revealed".

In fact, not everyone is knowledgeable about the devices and components inside the machine and can self-repair. Only technically skilled people have a habit of self-diagnosis to remove damaged "suspicious" parts to the store, while ordinary people carry the "computer" box. " Because the PC is still in the warranty period, I do not dare to open the whole box, just afraid of ruining something, the store blames me ", Nguyen Mai Trang, accountant of a construction company in Hai Phong, said know. " I let the whole machine stay in the store so they can see, not this disease, the other disease, it is less costly to travel ."

Most "victims" in cases of shuffling do not require rigorous commitment documents to the receiving place. " I insist that I have to write this and that, they are uncomfortable or say that the store is doing business, they do not have to be afraid, " Le Manh Thang, a foreign trade student, brought the computer to repair at a store. Informatics on Thai Ha Street (Hanoi), expressed. " When I knew that the CD-ROM drive was stuck on the device, I didn't have any evidence. Even though it was still readable, I would occasionally stumble ."

" Most of the current technology stores only issue a fairly sketchy receipt to the customer, even the reception staff did not specify the full column entries ," Thang said. Except for warranty agents who discover which parts need to be repaired, remove them and check the entire machine for the shop to check them without a total receipt. This is the loophole for shuffling. At this time, whether the client's device is changed or not depends on . the chance and the integrity of the store.

Zizeo, a member of the Amtech forum, recounted: ' I bought an 865 mainboard at a shop in Thu Duc (HCMC), but I had a video card incompatibility error and put it on the main business premises of the road. Nguyen Van Cu to fix. Before I arrived, I called and was told where the warranty could be, as long as it was in the branch. The receptionist with a delivery record looked very professional but only recorded 'machine with DVD and CDRW drive', and other parts left blank. Because I didn't notice it, when I received the phone, I took fire because Pentium IV was' enchanted ' to Celeron '.

" The exchange of parts when carrying out repairs is quite a lot, especially for customers who lack knowledge about machines, equipment or whole delivery for technical staff ", Ms. Tran Thi Kim Prev, Vice Director of Cong Minh Net Informatics Company - ComNet (HCMC), said. " In the event of a swap, the majority of guests will suffer if there is no receipt between the two parties, stating the configuration and status of the device ".

Mr. Tran Hung Cuong, Director of 911 Computer Rescue Center (Hanoi), advised, when bringing the machine for repair, customers must ask technical staff or receptionist to write a note to report the incident, record The machine configuration has both the serial number of each part, the delivery time and customer information . All must be signed by the repair place and delivered a copy to the customer. This helps you rest assured that your device is not swapped, at the same time, in case you have questions about components.

However, the head of the 911 Center also said that the repair could give rise to some difficulties that could be detected when removing the device. In this case, the company will quote the price and if the customer agrees to continue to correct.

Ngoc Hang - Thuy Huong - Tan Anh