Nortel introduces a customer support solution in Vietnam

Yesterday afternoon (July 10), in Hanoi, Nortel Company officially introduced " Customer Support Center Solution 6.0 (CC6.0) " - an overall communication solution to create methods New in customer support relationships of businesses.

Solution CC6.0 is announced to be suitable for all medium-sized enterprises, small businesses and large enterprises in the fields, especially in the fields of telecommunications, finance, and government.

According to Mr. Chang Lung, General Director of Nortel Vietnam, CC6.0 includes a series of advantages to increase efficiency in customer contact and simplify customer support and relationships. CC6.0 helps increase operator's performance. Respond quickly and effectively to the changing needs of callers by providing new call management features. Besides CC6.0 also provides more new revenue generation services, simplifying management and increasing the efficiency of the contact center.

CC6.0 has a wide range of features: Open queue, multimedia allows skill call transfer, reporting and managing multiple communication channels (voice in / out, e-mail, text chat, fax , web, video); Integrated call-out feature to have a completely mixed contact center; Contact center desk phone for contact center provides a single interface for operator to manage all contacts, regardless of vehicle type; Instructions for creating reports, allowing customized reports; Extensions for supervisors, such as real-time screens and reports over time; Next-generation SIP customer support center; Universal connection, .

According to Mr. Chang Lung, in the past 5 years, Nortel has deployed more than 60,000 customer support centers and more than 8,000 self-service solutions globally. Customer support center solutions currently support about 4 million call center staff to handle 70 million customer calls every day. Nortel has designed and deployed more than 200 applications in 16 countries.

L.Quang